English Language Interpreters – Remote Work Job Description

Work at Home Bilingual English Language Phone Interpreter 

(English and one of the following required languages: Vietnamese, Cantonese, Mandarin, Korean, Japanese, Burmese, Karen, Khmer, Bengali, Somali, Thai, Armenian, Romanian or Russian) 

Job Title: Telephone Interpreter
Location: Work at Home position in Canada
Position: Contract Position 

Position Overview: 

The Telephone Interpreter is responsible for handling calls on demand and renders the meaning of conversations between required language and English speakers. The interpreter breaks the communication barrier in a wide range of industries including: Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911. 

The interpreter processes information quickly, concisely and recognizes sensitive cultural differences. He/She is always professional and courteous . The interpreter uses appropriate terminology and understands common industry procedures and practices. The calls may involve simple or complex, technical or non-technical subjects. Telephone interpreters translate verbally. **This is a remote position. The Interpreter works from his/her home-office. It is essential to ensure a quiet & secure environment.** 

Principal Duties and Responsibilities: 

• Answer calls promptly and conduct interpretation in a friendly and professional manner. 

• Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions. 

• Speak clearly in both languages using proper pronunciation, enunciation and polite expressions.

Maintain a professional demeanor throughout the call, at all times. 

• Remain calm during calls in the event that one of the primary speakers is incoherent or upset, especially in emergency situations. 

• Maintain punctuality and availability during scheduled work hours. 

• Follow client instructions, in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without client’s permission. 

• Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance and Law. 

• Demonstrate commitment to cultural sensitivity and working in a diverse environment. 

Qualifications 

• Fluency in the required language and English and skilled in the associated cultural dynamics. 

• Ability to provide cultural competency and assess regional and accent differences to find ways of communicating with the LEP. 

• Excellent listening, retention and note-taking skills to maintain a high level of accuracy during interpretation. 

• Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation would be an asset. 

• Must be at least 18 years of age. 

• Legally authorized to work in the Canada. 

• Able to work independently. 

• Able to commit to working a minimum of 20hrs/wk. 

• Has the aptitude for close attention to detail regarding shift/schedule adherence 

Technical Requirements: 

• iPhone or Android phone with a corded headset (wireless or Bluetooth headsets are not permissible) 

High speed Internet connection for work related electronic communication. This internet connection should provide download speeds of no less than 5 Mbps and upload speeds of 1 Mbps. 

• Paper shredder to dispose of handwritten notes taken during calls

Physical Requirements: 

• Must be able to operate a keyboard and mouse and remain in a stationary position the majority of the workday. 

• Must have sufficient manual dexterity to type or write. 

• May be exposed to moderate noise levels; i.e. computer, audio, telephone. 

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Contact Information:

Anna Vuu
Recruiter

Cell 289 200 6059
Email annv607@kellyservices.com
Web kellyservices.ca

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